Privacy Policy

Your Privacy Matters to Us

We are committed to protecting your personal information and being transparent about how we collect, use, and share your data.

Last updated: January 10, 2025

Misar AI Technology Pvt. Ltd. ("Misar AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at misar.io or use our services.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

Personal Information You Provide

  • -Contact Information: Name, email address, company name, and phone number when you contact us or create an account.
  • -Account Information: Username, password, and profile details when you register for our services.
  • -Communication Data: Messages, feedback, and other communications you send to us.
  • -Payment Information: Billing details processed securely through our payment providers.

Information Collected Automatically

  • -Device Information: Browser type, operating system, device identifiers, and screen resolution.
  • -Usage Data: Pages visited, features used, time spent on our services, and interaction patterns.
  • -Log Data: IP address, access times, and referring URLs.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide, maintain, and improve our products and services.

Communication

To respond to your inquiries, send service updates, and provide customer support.

Personalization

To customize your experience and provide relevant content and recommendations.

Analytics

To understand how our services are used and identify areas for improvement.

Security

To detect, prevent, and address technical issues and security threats.

Legal Compliance

To comply with applicable laws, regulations, and legal processes.

Third-Party Services

We work with trusted third-party service providers to deliver our services. These partners are contractually obligated to protect your data.

Supabase

We use Supabase for database hosting and authentication services. Supabase maintains SOC2 Type II compliance and implements industry-standard security measures. Your data is encrypted at rest and in transit.

Vercel

Our website is hosted on Vercel, which provides secure, high-performance hosting with global CDN distribution. Vercel is SOC2 Type II compliant and ensures data is transmitted over encrypted connections.

Analytics Providers

We may use analytics services to understand user behavior and improve our services. These tools collect anonymized usage data and do not track personal information without consent.

Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including GDPR and CCPA.

For EU/EEA Residents (GDPR)

  • -Right to Access: Request a copy of your personal data.
  • -Right to Rectification: Request correction of inaccurate data.
  • -Right to Erasure: Request deletion of your personal data.
  • -Right to Restrict Processing: Request limitation of data processing.
  • -Right to Data Portability: Receive your data in a structured, machine-readable format.
  • -Right to Object: Object to processing based on legitimate interests.

For California Residents (CCPA)

  • -Right to Know: Request information about the categories and specific pieces of personal information collected.
  • -Right to Delete: Request deletion of personal information we have collected.
  • -Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal data).
  • -Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights.

Cookie Policy

We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.

Essential Cookies

Required for the website to function properly. These cannot be disabled as they are necessary for security, authentication, and core functionality.

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously. You can opt-out of these cookies.

Preference Cookies

Allow the website to remember your preferences, such as language or theme settings, to provide a more personalized experience.

You can control and manage cookies through your browser settings. Please note that removing or blocking certain cookies may impact your user experience and some features may not function properly.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • -Encryption of data in transit using TLS/SSL
  • -Encryption of data at rest using AES-256
  • -Regular security assessments and penetration testing
  • -Access controls and authentication mechanisms
  • -Employee training on data protection practices

Privacy Concerns?

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Team.

Email: legal@misar.io

Address: Misar AI Technology Pvt. Ltd., India

We will respond to your request within 30 days, or as required by applicable law.

For general inquiries, you can also contact us through our website.